Telecom Solutions with Engineering Support
You and your business require the most up-to-the-minute communications technology. That’s why we’re on top of all new develoments in the telecommunications industry to provide you the most competitive products and services to meet your growing business needs.
American Telesis offers fully integrated telecom solutions, including:
- Dedicated Internet
- Private Line
- Metro Ethernet
- Ethernet Aggregations
- Trader Voice
- Managed WAN Solution
- International Connect
Expect “service” from your service provider
Rely on American Telesis for dependable, secure network services for your business. Our approach to client service ensures that you receive frequent communication, hassle-free installations and personalized support for the life of your network.
As an American Telesis client you receive the following:
- Sales Engineering– Pre-sale, American Telesis’ sales engineers perform a technical review to ensure order accuracy and optimum design
- Provisioning– Leading up to your installation, our provisioning managers are focused on frequent communication. We micromanage the provisioning process, communicating 15 distinct milestones on the way to your on-time installation.
- Account Management– Your dedicated account manager is available for post-install support, including service changed, billing inquires or service escalations.
- Network Operations– American Telesis is available for address service affecting issues 24/7 x 365. Average hold times are less than 60 seconds and you will speak with one of our technicians right away — not a call center operator.